HIGH RISK/SHIELDING - FAQs
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So far, we have been fortunate to have had fewer cases of COVID 19 than other parts of the country. However, we are collaborating with the other local practices in the Crowborough area to support each other in the event that any of the practices struggles to meet their patient’s needs, for example due to staff illness and isolation, or a sudden increase in demand due to increasing cases of COVID 19. Our ‘back up plan’ is to join forces with the other practices to run a ‘hot hub’ from Grove House (next to Crowborough Hospital). We hope that this will not be required but it is good to be part of a supportive Primary Care Network and to be able to help our colleagues in other practices if necessary.
FOR UP TO DATE GUIDANCE - https://www.gov.uk/coronavirus
** Official, trustworthy and timely information and advice: WhatsApp (add 07860064422 in your phone contacts and message the word "hi" in a new WhatsApp message to that number) **
We will be moving all GP appointments to be via the Telephone. This is to enable our GPs to triage your symptoms prior to treatment.
If GPs feel it necessary to bring you in to the surgery - they will do so - they may prescribe medication for your symptoms over the phone to be collected at a Chemist or refer you for secondary care.
PLEASE NOTE: If the GP needs to examine you, the appointment may NOT be the surgery you are registered at, so please be available to travel.
We will be moving to essential services only - these include urgent blood tests/ECGs, Child Immunisations, Contraception, Dressing & Wound care, Injections and INR testing.
Please be advised - if you have pre-booked appointments - these may be cancelled.
What we ask of you, our patients:
As you can appreciate, this is a particularly difficult time for our staff. Fortunately, so far, the majority of patients have been kind and understanding, and we ask for all patients to be aware that the reception team is advised by the Doctors.
Please be aware, our reception team cannot offer more advice than that which is on the 111 website https://111.nhs.uk/
Our GPs cannot confirm or deny if you have Coronavirus - this is done by Public Health England
Please be considerate when ringing the surgery - we operate under a Zero Tolerance Policy - and patients who are rude/abusive or aggressive may be removed from the practice list and have to register elsewhere.
DO NOT TURN UP AT THE SURGERY WITHOUT AN APPOINTMENT
As per the government guidelines, we will not be issuing letters/certificates or sick notes to patients who are self-isolating or are unwell due to COVID-19
Please visit this website for further information:
Use this service if you have been told to self-isolate because of coronavirus and you need a note for your employer.
This service is only for people who:
- have symptoms of coronavirus
- live with someone who has symptoms of coronavirus
Click on this link to start the process to get an Isolation Note
Please do not order your medication too early or ask for more than one month. We have seen how bulk/panic buying has left a shortage of food and other items. The NHS have contingency to keep a stream of medication provision, and stockpiling medication will cause this process to fail.
INHALERS: If you have not had an asthma review or have been prescribed inhalers for a long time - we will not be issuing these in response to COVID-19.
We understand that this period is concerning for you too, and we would like you to be assured that we are endeavouring to do all we can to mitigate risk to our patients and our staff.
Friends of Wadhurst, Ticehurst, Frant and all areas covered by the Surgery
We are incredibly fortunate that we have a community that helps each other. The surgery will be working alongside both Carillion Cottage (Wadhurst) and Ticehurst Community Friends. These organisations are currently preparing to serve the vulnerable patients.
Carillion Cottage - 01892 785658
Ticehurst Community Friends - 01580 849280
Frant Community Care Group - 01892 750791 Frant Community Group
We will be updating this webpage as regularly as necessary.
As a surgery, we would like to thank you for your patience and understanding during this time.
We would also like to publically thank our wonderful staff - who are being incredibly flexible and resilient - i'm sure you will agree, they are doing a fantastic job, and we would appreciate it if you tell them that too!
Keep well, take care.
Dr Andy Blackburn and all the team at Wadhurst Medical Group
Government Coronavirus Advice
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
Advice in other parts of the UK
For region specific information and advice in: