Please note face coverings are now mandatory when attending an appointment at either of our Surgeries. We would be grateful if patients could supply their own face covering in order to preserve our vital PPE stocks.
Please find a link to a letter to our Patients from the team at the Wadhurst Medical Group
Letter to Patients July 2020
EAR SYRINGING CLINICS
Unfortunately the surgery is not able to offer ear syringing during the COVID-19 pandemic. If you are concerned that you may have ear wax that is causing you difficulty with your hearing, you may book an ear check with our HealthCare Assistant. She will give you advice on ways to safely clear the wax yourself or may signpost you to a GP for further advice.
PLEASE NOTE - SOME CLINICS WILL BE CANCELLED
We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Online Patient Services - We have online patient services via the Patient Access system for: Repeat Prescriptions, Appointment Booking and Patient Records
Please click on the link on the right hand side bar for further information
Repeat Prescription Telephone Ordering Service
We are now offering a new telephone prescription ordering service in conjunction with the CCG Medicines Management team, to order your repeat prescription over the telephone please contact 0808 1647678 Mon-Fri 8.00am - 4.00pm.
Please note this ordering service can be used for repeat medication only.
Text Messaging Service – We now offer a text messaging appointment reminder service. There is also the ability for you to cancel your appointment via text message. Look out for the prompts within your reminders. We hope that this service will not only help patients but it will also reduce non-attenders and free up more appointments.Please ensure we have your up to date mobile telephone number on record.
We love to hear feedback from you – Please do click the Friends and Family test link on the right handside to leave feedback. We will also be introducing the ability to answer a short questionnaire about our service via text message soon.
Please ensure we have your current email address and mobile number on record.
Communication with our Patients - Please let us know if you:Need information in a large print, easy read format or in braille
Need a British Sign Language/Sign Language or Foreign Language interpreter or Advocate during your appointments.
Please let us know if we can support you to lip-read or use a hearing aid or communication tool.
Please advise the Receptionist if you need information in a different format or communication support.
General Data Protection Regulation (GDPR) 2018
The General Data Protection Regulation (GDPR) is an EU Regulation which became directly applicable in the UK on 25 May 2018. Please refer to our Privacy Note tab at the bottom of this page for more information on how we handle your data.
(Site updated 04/12/2020)