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Appointments available at Wadhurst Surgery & Ticehurst Surgery! Book Now!

Ticehurst Surgery

Ticehurst Surgery will be temporarily closed on a Thursday afternoon at present.  Patients will be able to book appointments at Wadhurst during this time.

Repeat Prescription Telephone Ordering Service - POD

We are now offering a new telephone ordering service for repeat prescriptions in conjunction with the CCG Medicines Management team.  Contact 0808 1647678 to order.

Medicine Shortages

As a surgery, we are working closely with the Clinical Commissioning Groups Medicine Management team and local Chemists, to try to ensure that we are aware of any drug shortages, and how we can minimise disruption to our patients of this nationwide problem.

However, we are not responsible for what a Chemist orders or stocks, and our GPs have had their own workload increased as they are regularly asked to change prescribed drugs.

We would ask that all patients are understanding with the surgery staff and local pharmacists that are not able to provide any further information at this time.

Parking at Ticehurst Surgery

Patients should only park in Surgery allocated spaces. It is noted that a parking warden is often in attendance now. There is plenty of parking across the lane in the car park.

The surgery is not liable for parking fines if you are parked out of the surgery allocated spaces.

Improved Access

We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.

GP Sessions

Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  

Reception Changes

Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

 

Fees

As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.

Patient Participation Group

We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.

Repeat Prescription Forms

Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.

Travel Clinic

Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

Electronic Prescription Service

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

 don’t want to go to your GP practice every time to collect your repeat prescription.

 collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

 don’t get prescriptions very often.

 pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

 a pharmacy.

 a dispensing appliance contractor (if you use one).

 your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved www.england.nhs.uk/contact-us/complaint/

For more information visit

www.hscic.gov.uk/epspatients, your pharmacy or GP practice. (Dec 2014)

EPS Prescription form

 

 



 
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